Privacy Policy — 1xbid Data Protection

1 Introduction

This Privacy Policy describes how 1xbid ("we", "us", "the platform") collects, uses, stores, and protects the personal information of users ("you", "Player") who access or use the 1xbid website at https://1xbid.app and any associated mobile applications or services.

We take your privacy seriously. When you register on 1xbid, deposit funds, place bets, or simply browse the platform, you share certain information with us. This policy explains exactly what that information is, why we need it, and how we handle it responsibly.

By using 1xbid, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please stop using the platform and contact us to close your account.

2 Data We Collect

1xbid collects personal data in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.

3 How We Use Your Data

1xbid uses your personal data for the following purposes:

• To create and manage your 1xbid account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and respond to your queries or complaints.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To comply with legal and regulatory obligations applicable to 1xbid.
• To send you important account notifications, security alerts, and service updates.
• To personalise your experience on 1xbid, including game recommendations and relevant promotions.
• To monitor and improve the performance, security, and functionality of the platform.
• To enforce our Terms and Conditions and other platform policies.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

1xbid processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with anti-money laundering laws, identity verification requirements, and other applicable regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as for receiving promotional communications. You may withdraw consent at any time.

5 Data Sharing

1xbid does not sell your personal data. We may share your data with the following categories of third parties only where necessary:

• Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services may receive your identity documents to verify your account when required.
• IT and security providers: Hosting, cloud infrastructure, and cybersecurity partners who support the operation of 1xbid under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory request, 1xbid may disclose your data to relevant authorities.
• Fraud prevention agencies: To detect and prevent fraudulent activity across the platform.

6 Cookies

1xbid uses cookies and similar tracking technologies to operate the platform and improve your experience. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Analytics cookies: Help us understand how users interact with 1xbid — which pages are visited most, where users drop off, and how the platform performs. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language selection and display options.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 1xbid platform.

7 Data Retention

1xbid retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods include:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 2 years from the date of the interaction.
• Technical and usage data may be retained in anonymised or aggregated form indefinitely for analytics purposes.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.

8 Your Rights

You have the following rights regarding your personal data held by 1xbid. To exercise any of these rights, contact us at [email protected]:

We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this by a further 60 days with prior notice. We may need to verify your identity before processing a request.

9 Security

1xbid implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 1xbid servers.
• Encrypted storage of sensitive data including payment information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data.
• Regular security audits and vulnerability assessments of the platform.
• Two-factor authentication available for all player accounts.
• Automated monitoring systems to detect and respond to suspicious activity in real time.

10 Children

1xbid is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform, the account will be immediately closed and any associated data will be deleted.

If you believe a minor has registered on 1xbid, please contact us at [email protected] so we can investigate and take appropriate action promptly.

11 Changes to This Policy

1xbid may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be posted on this page with a revised date at the top.

For significant changes that materially affect how we use your data, we will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of 1xbid after any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how 1xbid protects your privacy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 1xbid handles your personal data, please get in touch:

• Email: [email protected]
• Website: https://1xbid.app
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.

For data rights requests specifically, please include your registered email address and a description of your request so we can process it efficiently.